A Good Husband
Marriage Advice From A Man
Monday Morning Amour: I Finally Got the Internet Edition
Author: Cory H.8 Sep
I’ve been working from wherever I could steal an internet connection for the last two weeks. You see, with the recent move, Comcast decided that they needed 3 weeks notice to turn on the Internet, and then when I had to reschedule, they needed to move it out another 2 weeks. Can anyone tell me why there has to be a person who comes to your apartment to turn on your cable internet, even though the person who was there previously had it so we know there’s no connection problems? Free 200×200 ad spot on this blog if you can give me a really good explanation.
Now, this week:
1. Decide what romantic thing you’re going to do for your spouse this week. Could be anything. From as simple as giving a foot rub to planning a romantic date, to planning a romantic vacation, the idea is for you to do something.
2. Let us know what you’re going to plan by leaving a comment below. If you want it to be a surprise, then just give a general idea (I’m planning a date), or, if it will help you get rolling, leave as much detail as you want to.
3. Let us know what will motivate you to make sure it happens. Plan a reward for yourself, or plan consequences if you fail, but make sure that it happens! My goal as A Good Husband is to help inspire all the guys out there to go the extra mile, and, even more so, to make sure that I go the extra mile. I want my wife to know that she is incredibly special, and this is a great way for me to do that.
Last week I said that I was going to be there for my wife to help her paint our apartment. Apparently last week was bad timing for both of us, because neither of us put forth much effort to get it done. Does it count as a strike against me if my wife didn’t want to paint either?
This week I need to do something extra nice for my wife. Some long time readers may remember me talking about the heart condition that she has. This week she’s visiting the doctor. It turns out there’s some new research that shows some improvements in treatment of her condition. We’re hoping it will apply to her case. If so, it could be huge for us, especially for her. I’m asking for your prayers and your support.
We’re still supposed to paint this week, but the really big thing is helping her through the mess that is our modern medical system. Wish us luck!
It just means you wanted to enjoy your new love nest!
I don’t work for Comcast, but I work for another company in their high speed internet technical support department and I can only speak for the way we do things.
With us (and probably with Comcast, too), we measure our calls with “first call resolution” agenda. This means that when you call, we want to resolve the issue without requiring you to call back a second (or third, etc.) time. In order to achieve this goal, we need to verify that all the existing hardware is working. While the representative on the phone can activate your internet by flipping a switch, it is generally not done this way. The reason is that if there is a fault in the cable run somewhere, your internet might be spotty, slow, intermittent, or it might not even work at all. This could require a second call, which generally causes more frustration to the customer, and costs us more than if we had dispatched a technician to come out in the first place. So, to save the frustration of going through the “it doesn’t work” back and forth motions, we will generally dispatch a technician for new service, even if existing wiring is in place.
Unfortunately, if given the choice, most people would elect to “flip the switch” and if it doesn’t work, users would get frustrated and blame the service provider when it was the internal wiring that was at fault. It is much easier for everyone involved to have a technician dispatched to the location to verify the installation and test the connection on site.
As far as the two and three weeks out for a technician to come on site.. well, unfortunately, the cable and phone companies have been quite busy lately with all the upgrades to high speed internet. We aren’t quite that far out with dispatches, but I’ve seen them go out as far as 3 or 4 days.
Hope this helps. =P